Return Policy

Customer Satisfaction Guarantee

The Refund Policy of Satyam Publication House explains the terms and conditions under which refunds may be granted for purchases of books, digital products, or publication services. The policy is designed to maintain transparency and fairness while considering the operational costs involved in printing, processing, and publishing.

Time Limit for Returns

Customers may request a refund within 7 days from the date of purchase, provided that the product has not been used, downloaded, accessed, printed, or dispatched. Refund requests must include complete order details such as the order number, date of purchase, and proof of payment. Once the request is received, the publication house will review the request and determine whether it meets the eligibility criteria.

Non-Refundable Situations

Refunds may not be granted in the following circumstances:

If the book or product has already been printed, processed, or shipped.
If the product is a digital download or electronic resource that has already been accessed or downloaded.
If the refund request is made after the 7-day refund period.
If the product has been damaged due to misuse, improper handling, or negligence by the customer.

These restrictions exist because academic publications often involve printing, packaging, and administrative costs that cannot be recovered once the process has started.

Damaged, Defective, or Incorrect Products

If a customer receives a book that is damaged, defective, or different from the product ordered, they must notify Satyam Publication House within 3 days of receiving the delivery. The request should include:

Order details
Clear photographs of the damaged or incorrect product
A brief description of the issue

After verification, the publication house may offer one of the following solutions:

Replacement of the product
Partial refund
Full refund, depending on the situation

Refund Policy for Author Publication Services

For authors who have submitted manuscripts for publication services, refunds are subject to specific conditions:

If the author cancels the request before any editorial or production work begins, a refund may be considered after deducting administrative charges.
Once services such as editing, proofreading, typesetting, formatting, ISBN registration, or printing have begun, the charges become non-refundable, as these processes involve professional time and production expenses.

Refund Processing Time

Once a refund request has been approved, the refund will be processed within 5–10 working days. The refund will generally be issued through the same payment method used during the original transaction, unless otherwise agreed. The actual time required for the amount to appear in the customer’s account may depend on the policies of the payment provider or bank.

Method of Refund

Refunds may be processed through one of the following methods:

Reversal to the original payment method (credit card, debit card, or online payment gateway)
Bank transfer if required
Store credit or replacement product in special cases

Refund Request Procedure

To request a refund, customers or authors should contact Satyam Publication House through the official communication channels and provide the following information:

Full name of the customer or author
Order number or transaction ID
Date of purchase
Reason for requesting the refund
Supporting documents or photographs if applicable

Incomplete requests may delay the refund process.

Right to Decline Refund

Satyam Publication House reserves the right to decline refund requests that do not comply with the terms of this policy. Requests that involve misuse of the refund system, false claims, or violation of purchase conditions may be rejected.

Policy Updates

Satyam Publication House may revise or update the Refund Policy periodically to reflect operational changes, legal requirements, or service improvements. Customers are encouraged to review the policy before making purchases or requesting services.